Terms & Conditions

Service Agreement

Happy Hounds Pet Care Ltd

Unit 3, Tarran Way South,

Moreton,

CH46 4TP

(“the Service Provider”)

(“the Client”)

(together the “Parties”)

The Client wishes to engage the Service Provider and the Service Provider agrees to undertake the services (hereafter referred to as the “Services”) as set out in the Booking Form in accordance with the terms and conditions of this Agreement. Any reference to pets in this Agreement shall refer to those specified on the Booking Form.

1.Commencement Date and Duration
1. 1.1.This Agreement shall commence on date detailed above and shall continue until terminated

2.Services

2.1.The Service Provider shall perform the Services in an attentive, reliable and caring manner, using all reasonable skill and care and having due regard to the policy and procedures document (“Policies & Procedures”) and any relevant information set out in the Booking Form.

3.Fees and Payment

3.1.The Service Provider will charge the Client for the Services as quoted in the Booking Form (the “Fees”) and the Client agrees to pay the Service Provider the Fees, promptly when they fall due.
3.2.The Client agrees to reimburse the Service Provider for any additional fees for providing emergency care, as well as any expenses incurred for, without limitation, unexpected visits, transportation, housing, food or supplies on proof of a valid receipt.
3.3.If the Client fails to make any payment on the due date, then the Service Provider shall, without prejudice to any other rights or remedies of the Service Provider, have the right to charge the Client interest on a daily basis at an annual rate of 8% on the sum due.
3.4.Should any payment due under this Agreement remain unpaid for 7 days after it falls due, the Service Provider will be relieved of their contractual obligations under this Agreement to provide the Services until such time as payment is made.

4.Cancellations

4.1.In the event of the Client cancelling the Services, the Client agrees to pay the Service Provider any outstanding fees and give prior notice of 24 hours.
4.2.Without prejudice to clause 8.1, in the event of the Service Provider cancelling or otherwise not being able to provide the Services the Service Provider shall either:
4.3.Provide 24 hours’ notice, or if 24 hours is not practical, for example in a sudden event or emergency, notice as soon as it is reasonably possible.
4.1.Insurance
4.2.The Service Provider shall hold Public Liability Insurance relative to the services performed for the Client.

6.Indemnity and liability
1. 6.1.This Client shall accept full liability and responsibility for any event occurring or arising from behaviour or characteristics of their pet.
2. 6.2.The Client will indemnify the Service Provider against any damage or injury caused by the pet towards any property, person, or other animal, this will include, but it not limited to veterinary, medical and legal fees.
3. 6.3.If the Service Provider or an employed or authorised pet carer need access to the Client’s home/premises in the absence of the Client or a representative, the Service Provider will endeavour to ensure the premises are left secure in accordance with any specific instructions provided on the Booking Form, however the Service Provider cannot be held liable for any breach of security or loss of or damage to the Client’s property.
4. 6.4.The Service Provider can accept no liability for loss or injury to any pet whilst in the Service Provider’s care, nor for any death of a pet.
5. 6.5.The Client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of the Service Provider.
6. 6.6.It is up to clients to make sure their pets are fully vaccinated to avoid contagious illness

6.1.Aggressive or unsocial animals
6.2.Should any pet become aggressive or dangerous, the Service Provider shall, in their sole discretion take whatever action they consider necessary in the best interest of the animal, other animals or people which may be encountered. This may, without limitation, include:
6.3.a refusal to offer the Services and immediate termination of this Agreement.
6.4.obtaining assistance from a Vet.
6.5.Any fees and costs incurred in acting pursuant to clause 8.1 shall be directly chargeable to and recoverable from the Client.
6.6.The Service Provider shall not be liable to the Client for any refund of Fees where the Client has not specified the behaviour and characteristics of the pet in the Booking Form and the Service Provider terminates this Agreement pursuant to clause 8.1.
6.1.Force Majeure
6.2.Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing its obligations under this Agreement caused by conditions beyond its control including but not limited to acts of God, war, strikes, fires, floods, governmental restrictions or power failures.
6.3.The Party (the “Affected Party”) prevented from carrying out its obligations shall give notice to the other Party of an Event of Force Majeure upon it being foreseen by, or becoming known to, the Affected Party.
6.1.Assignment
6.2.Neither Party shall assign, transfer, delegate or subcontract any of its rights or obligations under this Agreement without the prior written consent of the other Party.
6.1.Data Protection
6.2.The Service Provider shall not use or pass to a third party (other than information needed by a carer to perform their duties). All information relating to the client, their property and pet(s) will be stored in accordance with the data Protection Act 1998. The client agrees that pictures of their pet can be published on social media sites for client update purposes and promotion of Happy Hounds Pet Care.
6.1.Entire Agreement
6.2.This Agreement, along with the Booking Form, Policy & Procedures document, Veterinary Release Form constitute the sole and entire agreement between the Parties, and supersedes all prior agreements, representations and understandings of the Parties written or verbal. Any alteration of this Agreement must be in writing and signed by both Parties.
6.1.Notices
6.2.Any notice required to be served under this Agreement shall be in writing and shall be served by hand, post or electronic mail.
6.3.Notices shall be deemed served:
6.4.Upon delivery, when delivered by hand,
6.5.Upon accepting delivery by signed receipt post/courier, when delivered by using a ‘signed for upon delivery’ postal service or courier.
6.6.Immediately following transmission, if by electronic mail provided the sender does not receive a non-delivery message.

13.Governing Law and Jurisdiction
1. 13.1.This Agreement, its formation and any contractual disputes or claims shall be governed by and in accordance with English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. 13.2.Any Forbearance, tolerance or delay in either party enforcing its contractual or legal rights shall not prejudice, restrict or prevent the right of the injured party to enforce its rights at a later date or later breach.

In signing this Agreement, both parties acknowledge they are legally authorised and entitled to do so, they fully understand and accept the terms (having taken legal advice if they consider it appropriate or necessary) and agree to be bound by the terms

For and on behalf of the Client

Policies and Procedures

1. Bookings

1.1 A booking shall me made by completing a Booking Form

1.2 For new Clients, a trial day will be required.

1.3 Bookings may be accepted up to 24 hours before service begins but payment in full will be required for all bookings made less than 14 days before service begins.

1.4 The client shall drop off and collect their pet in line with the agreed dates and times. If the pet/s are not collected as stated any extra boarding time shall be charged at the applicable rate. Unless agreed, if the pet/s are not collected after 1 day the service provider has the right to seek alternative care either via the emergency contact or alternative establishment.

2. Duty of Care

2.1 A change in a pet’s routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday, pets have no concept or ability to understand that their owner’s absence is temporary and they will be coming back. Our Service Provider’s understand this and will offer comfort and reassurance whilst trying, as far as is practically possible to maintain their normal daily routines.

2.2 In the event of extreme weather which may have an adverse effect on the Client’s pet e.g. heat or thunder storms, the Service Provider shall in their sole discretion take whatever action they consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe to do so.

3. Necessities

3.1 The Service Provider will properly dispose of the Client’s pet(s) waste.

3.2 The Client shall provide enough food and any treats for their pet(s) for the duration of the Service.

3.3 The Client shall provide secure collars with name/address tags and leads.

4. House cleanliness

4.1 The Service Provider shall clean up after the Client’s, pets to the best of their ability

5. Medicines

5.1 It shall be the sole responsibility to ensure the Service Provider is fully aware of any health issues the pet is experiencing or has suffered in the past. The Service Provider cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed.

5.2 The Service Provider and Service Provider shall follow instruction given on the Booking Form but cannot be held liable for any complications which may arise.

5.3 In the event of a pet having a contagious illness or disease which has not been disclosed, the Client may be liable for the costs of treatment given to other animals which become infected.

6. Sick or injured pets

6.1 If the pet is taken sick or injured the Service Provider will notify the Client at the earliest convenience using whatever method is available to take instructions or guidance. In the event of the Service Provider not being able to contact the Client, or in an emergency situation, the Service Provider shall, if in its own opinion the pet needs veterinary attention/treatment/opinion the Service Provider shall make arrangements as necessary, in the best interest of the pet. Any veterinary bills shall be directly chargeable to the Client.

6.2 In the event where your dog were to pass away in our care we would deal with your dog as discussed with the utmost compassion and by working with our vets to keep them until you can collect them after trying to contact you and/or your emergency contact.

7. Keys

7.1 Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide one of each key needed. Keys will be coded and kept within a locked system for security.

7.2 Keys will be returned upon completion of this Agreement providing all fees due have been paid

8. Privacy

8.1 It shall be the Client’s sole responsibility to ensure the information provided to the Service Provider is current and up to date, the Client agrees to accept any decision made by the Service Provider in the event of the Service Provider not being able to contact the Client as a result of wrong information held.

9. Service Provider’s companion

9.1 The Service Provider may have a spouse; family member or friend accompanies them whilst providing the scheduled services. No costs will be applied to the Client’s account for any assistance the companion provides.

I accept the Policies and Procedures of the Service Provider as detailed within this document

10. Covid 19

As a commercial dog day care centre, we can continue to operate, priority is given to key workers, and shielded and vulnerable people that have no alternative arrangements for their pet.

Owners will need to drop off and pick up their dogs by appointment and social distancing measures are in place – this includes owners waiting in their car until staff are ready to take the dog at a safe distance.

If dogs are collected by us, the vehicle will be disinfected between journeys

Dogs will be wiped with pet-safe disposable cloths before and after arriving

Dogs from coronavirus or self-isolating households are not allowed to mix with dogs from households that do not have, and do not suspect, anyone within them to have coronavirus.